Embracing Social Media for Customer Service

With not only the emerging popularity of social media itself since 2009, but also the emergence of companies using social media to field customer service complaints more effectively and efficiently, I have found myself increasingly upset when companies I want to interact with DON'T have a social media presence.

Something that has never been a part of the business plan for companies has now become a must have, and if they don't, it's more than just a zero, it's a negative.

#TigerBlood Intern - Round 3

Charlie Sheen's #Fastball

For any of you that are following me on Twitter or are friends on Facebook, you may already know that I entered in the #TigerBloodIntern search to be an intern on @CharlieSheen's social media team.  I didn't make too much fuss over doing so, because I thought the rest of the world did as well.  Turns out, a lot of his followers did, with 74,000 applicants in Round 1.  This was eventually whittled down through Round 2 to the current round that just finished, which had 250 people still in the running.